Returns Policy

We at Mstrand would hope you love our products not to return them, if for any reason you are dissatisfied with any of our products we are always willing to offer our assistance to resolve or provide guidance. The following details provide our refund policy.

Mstrand returns policy is governed by the Consumer Contracts Regulations that came into force on 13 June 2014: This states that customers have 14 days after the day on which the goods come into the physical possession of the consumer or the person that he/she asks you to deliver the goods to, to cancel their order.

Unfortunately we can only accept returns on unopened and unused soaps, accessories and gift boxes. Goods received by us in an unsalable condition may be subject to a reduction in the refund value.

All original postage costs will be refunded when returning an item, but not the returns postage. If an express delivery service or similar was originally used to send the goods, then this will not be refunded – the normal shipping rate will apply used in our shipping policy.

Returns will be processed by us within 3-5 working days of receiving the returned items.

The refund will then be processed by original payment method used in accordance with its refund policies. Returns must be sent to the following address:

Returns
10 Ellington Road
London
N10 3DG.